Management Training Courses
Knowing Me, Knowing You - A 4 hour inter-personal skills course which begins with a pre-course personality questionnaire which you need to complete and return to us prior to the course date. From this we carry out an analysis of your personality style, and prepare a profiled report which you receive on the day. You are shown how your own individual personality style relates to other types and the areas of potential harmony and conflict. The psychology theory is quickly developed to practical business applications which can become an invaluable tool in ongoing daily use with staff management, sales, negotiation, recruitment and appraisal, and also with social and family applications. This is our most popular course.
Your Best Year Ever - Often described by delegates as a work/life balance programme. This is a popular 4 hour course which uses a tried-and-tested system of reviewing and then setting and planning priorities objectives and personal goals for the next 12 months. It can be used for strategic business planning or for ensuring that home and family life is not forgotten or neglected. Many high profile figures in the business world have used this programme for many years on an annual basis with great success.
Challenging Time - A packed 4 hour time, management and delegation course. A pre-course recording system is used to evaluate existing work practices. We then cover the following :- Work-type pattern analysis ; the identification and cure for procrastination; diary control management and implementation of "prime time" best practice; prioritising; dealing with interruptions; managing telephone and email; deadline planning; developing a teamwork culture and delegating effectively using coaching and observation techniques.
Lead to Succeed - A comprehensive 4 hour course covering eevery aspect of motivation and leadership. We examine the causes of motivation and different management styles. We look at the characteristics of a motivated person and discuss needs and wants and expectation levels. We consider the laws of motivation and identify de-motivational factors before establishing how to motivate others and teams. We conclude with the principles of leadership and the skill of successful leadership.
Everyone's a Winner - Essential skills for the sales professional. This 4 hour course has enough content to be run over a full day or even two! The information folder which is provided on the day will prove to be a valuable reference point for future use. The sales process is covered from preparation, meeting, listening and questioning, presenting, handling objections, closing, and post-sale business building through securing and retaining existing customers. The ultimate aim is to ensure your business succeeds because your customers get exactly what they want.
Stand out from the Crowd - Business marketing aimed specifically at the SME sector. Larger companies have the resources either to pay for external marketing consultants, or to dedicate their own staff to the role. This 4 hour afternoon course is designed to provide you with the tools and techniques to effectively compete with them. We aim to get more customers to buy your product or service more often, to increase your profits. A comprehensive and informative workbook provides the structure for this course and we encourage other delegates to consider and comment on each other's businesses in order to generate honest objective feedback.
On the Front Line - Vital customer care via the telephone or face-to-face aimed at the important members of staff who meet, greet and advise your customers and clients. Often neglected, it is this group of individuals who are responsible for the vital first impression which is created for your business.This course covers; effective telephone skills, creating rapport, getting the facts, discussing solutions and taking action. Delegates will establish any actions they think may need to be applied to their workplace to improve service.
On the Ladder - Essential advice for supervisors, team leaders and junior managers. Also for members of staff who have shown the necessary drive, determination and work ethic to earn promotion to a "first-line" supervisory or management position. The objectives of this 4 hour course are to ease the transition from working at the same level as a group of colleagues and then being promoted or asked to fill a supervisory or management position. Being "on the ladder" refers to the challenge of having staff reporting to you and having a Manager above you! This course will raise awareness of the potential hazards and pitfalls and provide a practical framework to gain respect while maintaining rapport.
Stand and Deliver - A presentation skills course, with a difference! This session develops personality profiling with the specific aim of ensuring that you fully-engage your audience from the moment you arrive, to the time you leave, (whether it be a one-to-one meeting or delivery to a much larger group). It focuses on detailed preparation; anticipation of the recipients' buying needs; analysis of your business and your competition; and the construction and delivery of your message.
Road to Resolution - Anticipating, preventing and dealing with conflict and dispute. A 4 hour conflict resolution and inter-personal skills course which begins with a pre-course personality questionnaire which you need to complete and return to us prior to the course date. From this we carry out an analysis of your personality style, and prepare a profiled report which you receive on the day. This session has relevance for anyone with regular face-to-face contact with customers, clients or colleagues and aims to avoid workplace disagreements and conflict. You are shown how your own individual personality style relates to other types and the areas of potential harmony and conflict. The psychology theory is quickly developed to practical business applications which can become an invaluable tool in ongoing daily use with staff management, negotiation, dispute avoidance and resolution.
Platinum Personal Coaching and Mentoring - The key staff member will be observed either during a usual working day or at targeted pre-arranged events such as monthly or quarterly team meetings, board meetings, sales meetings, and staff appraisals, regional or national conferences. We usually pre-book four or five full or half-days in the diary over the course of a month. Our work will initially involve "fact-finding" by observation and questioning and subject to your agreement may also involve obtaining comment and opinion from your immediate colleagues. This "shadow" process will allow for immediate discussion of typical problem situations as they occur. It will also include one-to-one training and development focusing mainly on our speciality areas of people skills / staff relationships, business and personal objective planning, time management and delegation, leadership and motivation, competitor analysis and marketing. You choose your priority areas and we will work to support your aims and objectives.
Gold Business Management programme - A comprehensive and highly professional Leadership and Management programme, which is specifically focused to an individual business or company. This will involve meeting the Owner / Managing Director and/or the Senior Management of the organisation, and setting up a 360 degree feedback exercise. We design a template questionnaire with your guidance and according to your specified personal needs and business plans. This is then distributed to your staff for completion and return to us for analysis. The survey can either be anonymous or named, and can include all staff, or just specific groups or management levels. We score the responses and also collate individual comments and suggestions for change or improvement. We then meet to present the results back to you in detail and subject to your further instruction we will assist you in developing either a strategic business plan, or individually tailored training programmes.
Hear Say - Communication Skills - We utilise our highly-popular inter-personal profile analysis; identifying character types and adjusting your personal style. We then examine types of communication and the appropriate time to use each, taking time to consider the preference of the recipient. We also include presentation design and delivery for group message delivery. Communication is the lifeblood of organisations, and is obviously also vital in all aspects of daily life. However, talking about everyday or trivial matters is not the same as effectively communicating a business message. We are often under the false impression that we are all naturally good communicators because we talk to people every day both socially and professionally. Something which has gone wrong at work is very often the result of some form of communication breakdown or misunderstanding. We will fully cover techniques for altering your style, choice of words and medium in order to make you more effective.
